Refund & Reshipment Policy For Goods

Last Updated: [2025.6.6]

1. Policy Scope

The deposit fro the pre-sale cannot be refunded.

We exclusively offer refunds or reshipments for defective/damaged items (Detailed specifications in Section 2). Exchanges are not available.

Products processed for clearance cannot be refunded.

2.Defective/damaged items specifications

Definition of Defects by Product Category

2.1 Baji Badges (Button Pins)

A defect is confirmed if any of the following occurs not caused by manufacturing processes:

Edge Sealing Damage: Cracked/peeling protective rim around the artwork
Holes or Tears: Visible punctures exceeding 0.5cm (≈0.2 inches)
Artwork Detachment: Partial or complete separation of the printed character layer
Surface Flaws: Scratches/dents larger than 0.5cm

2.2 Acrylic Products (Stands/Keychains/Figurines)

Defective conditions include:

Structural Damage:
✅ Cracks/fractures
✅ Chipped edges from impacts
Artwork Failure: Detachment of printed/painted design areas exceeding 0.5cm

2.3 Resin Flow Craft Items (Mahjong Tiles/Keychains/Decor)

Defects are defined as:

Sealing Issues:
✅ Air bubbles trapped inside resin layers
✅ Liquid leakage from compromised seals
Content Errors:
✅ Incorrect sand/glitter colors
✅ Foreign particles (dust/hair) in resin filling

3. Eligibility Requirements

To qualify, you must submit the following evidence to [support@yourdomain.com] within 7 calendar days of delivery:

3.1 Required Documentation

Unboxing Video (Detailed specifications in Section 5)
Defect Evidence:
- Minimum 3 high-resolution photos showing the flaw from different angles
- 10-second video close-up with clear narration describing the issue
Destruction Proof:
- Photos/videos showing irreversible damage (e.g., cutting badges with scissors, crushing accessories)

3.2 Submission Guidelines

Email Subject: [Refund/Reshipment Request] - Order #[Number]
Mandatory Information:
- Preferred resolution (Full refund to original payment method or Free reshipment)
- Updated shipping address (if requesting reshipment)
- PayPal/Venmo email (if requesting refund)

4. Processing Workflow

Submission → 2. Manual Review (3-5 business days) → 3. Approval Notification → 4. Resolution Execution (Within 48 hours of approval)

5. Unboxing Video Specifications

5.1 Recording Protocol

Continuous footage from unopened package to full product inspection
Clear visual documentation of:
1. Intact Packaging:
  - Unbroken outer seals/stickers
  - Legible shipping label with:
    ✅ Recipient name
    ✅ Order number
    ✅ Tracking number
2. Unsealing Process:
  - Use tools (scissors/knife) to open under camera view
  - Remove all protective materials (bubble wrap/foam) while keeping items in frame
3. Defect Identification:
  - Immediate zoom-in on defect area upon discovery
  - Verbal description (e.g., “Scratch observed on badge surface at 0:25”)

5.2 Common Rejection Reasons

❌ Edited/paused footage
❌ Pre-opened packaging
❌ Missing shipping label close-up

6. Legal Provisions

[Legal Advisory] EU/UK customers may return items instead of destruction under Consumer Rights Directive 2011/83/EU.
All submitted media will be permanently deleted 90 days after case closure.