Refund & Reshipment Policy For Handcrafted Jewelry
1. Handcrafted Product Nature
Each item is uniquely handcrafted. Variations in natural materials (e.g. mother-of-pearl patterns, stone formations) and gold plating textures are intentional artistic features – not defects.
2. Non-Refundable Conditions
Returns/exchanges are strictly prohibited for:
Natural variations compared to product photos
Subjective dissatisfaction with craftsmanship
Color changes due to wear or environmental exposure
3. 7-Day Claim Window
All damage claims must:
a) Be reported within 7 calendar days of delivery date
b) Follow the procedures below
4. Covered Damages
Only qualifies if:
Structural failure (broken chains, detached pendants)
Plating defects >3mm² (verified as production flaws)
Missing components
5. Claim Procedure
Step 1: Video Evidence
Record uninterrupted 1080p unboxing showing:
Sealed shipping box with intact tape
Damage visible within first 10 seconds
Clear order number in frame
Must be recorded within 7 days of delivery
Step 2: Submission
Email: support@rere-shop.com
Subject: “Damage Claim – [Order#] – [Delivery Date]”
Deadline: Day 7 @ 23:59 GMT+8
Step 3: Resolution Timeline
Day 1-2: Initial review
Day 3: Supplemental evidence request (if required)
Day 5: Preliminary decision
Day 14: Final settlement
6. Compensation Matrix
| Damage Severity | Resolution | Claim Deadline |
|---|---|---|
| Critical (>50%) | Full refund OR reship* | Day 7 |
| Moderate (30-50%) | Up to 50% refund OR reship* | Day 7 |
| Minor (<30%) | Up to 30% refund | Day 7 |
| *Reshipped items use similar natural materials |
7. Binding Terms
By purchasing, you agree:
Claims void after Day 7 @ 23:59 GMT+8
Video evidence is mandatory
Natural variations are non-refundable